Riverside Lodge Paihia Terms & Conditions

The application of the Terms and Conditions

The person checking into the room, and signing the registration card acknowledges and agrees that these conditions apply and extend to any person occupying or visiting Heritage Court Motor Lodge Kaikoura and or using the accommodation facilities in the complex at the invitation of or with authority of the Guest. Guests agree to pay all charges incurred by them and their visitors during their stay including any fees or charges incurred as a result of a breach of the terms and conditions below.



All bookings made in person or over the phone require a valid Credit Card number and expiry to confirm the reservation. These details are held for security purposes on file and we do not charge until arrival/departure depending on the guest’s preference.

Alternatively, we can accept a deposit, the terms of which will be specified by management. Please refer to Online Booking Terms & Conditions when booking through an online service.


Group Bookings

Please contact the Motel for Group rates, and Group Bookings Terms and Conditions.



Cancellation of a reservation within 7 days of the check in date and time (ie. From 2pm, 7 days prior to check in date) may result in full charges of the reservations. We are not required to provide a refund for change of mind or unscheduled departure. 



A full refund is made when more than 7 days’ cancellation notice is given.


No Show

Guests that fail to arrive without any prior explanation to management will be treated as a "No Show” and as such may be liable for the full accommodation charge.


Check-in & Check-out

Check-in is from 2pm on the day of arrival and check-out is before 10am on the day of departure.  Extra charge of 1 night’s accommodation may be required for a late departure.

For early check-in/late check-out please make prior arrangements with management.


Room Occupancy

Only the number of people designated on booking/check-in may stay overnight. You must advise us of any extra guests, or changes to guest numbers. For fire and safety reasons, we reserve the right to question the number of people present, and take any action necessary to ensure maximum occupancy is not exceeded, and/or extra guests or changes in guest numbers are declared.



Visitors must vacate the premises by 10 pm. No visitors are allowed on the premises prior to 7am. We are unable to cater for large numbers of visitors and their vehicles. Please consider other guests and limit the number of visitors to the complex. At our discretion, we reserve the right to ask visitors to leave if numbers are excessive.



In the interests of quiet enjoyment and respect for all guests at the Motel, guests are expected to be quiet after 10pm. Group congregations in individual rooms that involve excessive alcohol consumption and/or result in any noise or disruption to other guests will not be tolerated. One warning will be issued for the party to disperse. If further noise/disruption occurs, management reserves the right to issue eviction/trespass notices and offers no refunds.



No pets are permitted to stay on the premises or in the units. Any guests breaching this rule will face immediate eviction. Fees for detailed cleaning of soft furnishings are the responsibility of the registered guest and may include extra room nights in the event the unit is unsaleable, plus any debt collection fees.



All units are non-smoking. If we find physical evidence of smoking in the room, or a heavy residual odour which indicates smoking of any form may have occurred inside the unit, the guest is responsible for any cleaning fees and charges we issue, which may include extra room nights if the unit is unsaleable and debt collection fees.



In the interest of other guests, cooking of any seafood or strong smelling food such as curries or highly spiced foods is not permitted. Any extra cleaning charges to remove food odors are the responsibility of the registered guest.


Property Damage/Degradation

Any damage to or degradation of Motel property, whether accidental or willful, is the responsibility of the registered guest. Degradation of a unit would include the presence of vomit, bodily waste, excessive rubbish, food & drink spills, untidy kitchen and general damage. Fees issued for repairs, replacement, and extra cleaning are the responsibility of the registered guest and may include debt collection fees and extra room night charges in the event the room is unsaleable due to damage/degradation.


Additional Charges

Lost keys: $10 per key

Dry-Cleaning bedspreads, duvets and valances: $50 per item

Extra care room cleaning surcharge: $50 per room

Carpet cleaning: $70 per room

Damage to rooms: cost of repair to new/replacement and loss of accommodation during repair/replacement

Breakages: cost of repair to new/replacement and loss of accommodation during repair/replacement

Missing chattels: cost of replacement and loss of accommodation until replaced

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